Delray Media
Infrastructure

The phones are ours

US-based and nearshore floors, staffed to the campaign in front of them, with consent recorded on every contactable record.

US-based floor

US-based

Regulated intake and any program committed to domestic contact.

  • Domestic agents for regulated work
  • Your script, approved before dial one
  • Consent captured verbatim with timestamp and origin

Nearshore capacity

Nearshore

Volume work where cost per contact decides whether a program is viable.

  • Overlapping time zones, US business hours covered
  • Scales up for a launch, down when it ends
  • Same scripts, same review, same consent record
Standards

The parts that decide whether a record is worth anything.

Volume is the easy half. These are the practices that separate a contact record from something a client can bill against.

01

Consent is recorded, not assumed

Every contactable record carries the disclosure as shown, the timestamp, and where it was given.

02

Reviewed on the calls, not the counts

A record that misses the definition agreed at scope does not get billed as one.

03

Capacity moves with the calendar

Staffing is sized to the program in front of it, not carried through a quiet quarter.

Staffing a campaign

How a floor gets stood up.

Capacity is sized to the campaign in front of it. Nobody pays to carry a floor through a quiet quarter.

One campaign, end to end
01Scope02Build03Staff04Run05ReportOutcomes reported back against the criteria agreed at scope
  1. STEP 01

    Scope the program

    Industry, qualification criteria, geography, daily volume. Nothing is built before a qualified contact is defined in writing.

  2. STEP 02

    Build the campaign

    Landing page, creative and tracking, verified in each platform's manager before a dollar is spent.

  3. STEP 03

    Staff the floor

    Agents briefed on the offer and the script, sized to the volume the campaign is pacing toward.

  4. STEP 04

    Run and optimize

    Daily testing across audiences and creative. Losers cut, winners scaled, spend alerts on.

  5. STEP 05

    Report and reconcile

    Volume, quality and spend on your cadence, against the criteria agreed in step one.

Capacity inquiries

Need coverage for a launch?

Send the hours, the geography and the script. You get a staffing plan and a price against it.

Request Pricing